FAQ

 

DO YOU HAVE A STORE OR A SHOWROOM THAT I CAN VISIT?

Even though we are locally situated in the heart of Melbourne, MEJAAS is primarily an online-only retailer with no physical storefront or showroom location; it's a big part of who we are and what we're about! By operating locally and without an expensive retail space, we're able to offer some of the best pricing on high quality products sourced internationally and locally. All of our merchandise is hand selected by our team of interior designers and we stand behind the products we offer with a 100% satisfaction guarantee policy at the time of delivery! If you have specific questions about any product, or need more information of any kind, please do not hesitate to contact us.

 

IF I PLACE MY ORDER ONLINE, HOW LONG WILL IT TAKE TO BE DELIVERED?

Delivery dates vary depending on your location. Please refer to our Ordering & Delivery section for delivery date range estimations.

 

DO YOU KEEP MY CREDIT CARD DETAILS?

In fact, MEJAAS does NOT have access to your credit card number and details, all payments will be processed by trusted payment providers. Please refer to our Payment Methods section for more details.

 

WILL MY INFORMATION BE SOLD TO THIRD PARTIES?

Your information will NOT be sold or passed on to third parties. Your privacy is important to us.

 

ARE YOUR PRODUCTS COVERED UNDER A WARRANTY?

All items sold are covered by a 1-year warranty, unless otherwise stated. For more details on warranty, please refer to our Warranty & Return section.

 

DO I HAVE TO ASSEMBLE MY FURNITURE?

Most of our items arrive pre-assembled which do not require any assembly at all, unless otherwise stated on the specific product page. A small number of our products will require simple assembly, such as items that need their legs screwed in to complete their assembly. All self-assembly requirements will be stated on its product page. If you have any questions about a specific item, please contact our Customer Support and we'll be happy to shed some more light on the situation for you.

 

I AM LOOKING TO PLACE A LARGER BULK ORDER FOR A COMMERCIAL LOCATION (I.E. HOTEL ROOM & LOBBY, OFFICE, RESTAURANT, ETC). IS THERE SOMEONE I SHOULD CONTACT FOR HELP WITH THAT?

At MEJAAS, we work with commercial orders every day and would be happy to assist you! Our support staff are well-trained in commercial order assistance. Our professional consultant will be able to assist you in bulk pricing, planning, styling, etc. Please contact us for more info!